Service Plan Overview – February 2008

The past seven months have been really amazing for us; since moving into our new offices in Georgetown we have literally “rebooted” the company. We have made hundreds of infrastructure and process improvements, and have spent a lot of time & energy firming up our service offerings so we can bring you the best possible service for your organization in a way that fits your needs and budget.

Here are our current major service offerings:

NetworkCare PRO
Our flagship managed service plan, we call it “holistic, end-to-end IT management.”
It’s a complete IT-department-in-a-box. It includes proactive maintenance, monitoring, regular Network Wellness meetings from your Virtual CIO, emergency response and soon our new Network Report Card. Available only as a structured contractual agreement, this plan prevents IT issues from interrupting your workflow: it includes continuous security and performance management along with instant access to our courteous Service Engineers.

NetworkAssist
Designed for companies with an IT staff, this plan frees up the IT department’s time: reduces “firefighting” and allows IT staff to gain unprecedented insight into the health of their systems with a sophisticated integrated management platform. The best part? We set it up and make it do what you want it to do- you don’t have to deploy anything or learn a complex management platform!

SpamAssist
After years of searching for a solution that “doesn’t suck,” we’ve partnered with a leading hosted spam & virus protection company to offer you robust, easy to use and affordable spam filtering.

BDPNetworks OnCall
Need guaranteed emergency access to our courteous Service Engineers during evenings or weekends? We can now provide this service!

For a complete list of our service plans and other offerings, please visit our freshly updated Services Catalog at this link.

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