Critical Microsoft Security Patch Requires Your Attention

Microsoft issued an ‘Emergency’ security patch a few weeks ago, an event which has only happened four times since 2006.  While Microsoft can sometimes release a dozen critical security fixes each month, this one warrants special attention.

A vulnerability was discovered in the ‘Server’ Windows Service, a common component to all 32-bit/64-bit versions of Windows (NT, 2000, XP, 2003, Vista, 2008) which allows attackers to run arbitrary code on an unpatched system without any authentication.  There is a significant risk that this flaw will be soon exploited by a malicious worm.

This patch falls outside of a normal server patching cycle, so on Friday morning (October 24th) we put together a plan to patch all of our contract customers’ servers as quickly as possible without disrupting employee productivity.  By mid-day Saturday, we had finished nearly all of the patching on customer servers covered under a managed service plan.

Most of our customers have opted to let their employees to decide when to install security patches on the desktops and laptops we manage.  Because of this it is important that you communicate the urgency of this patch to your employees so they can run their updates.  Though most Windows XP and Windows Vista client computers have active firewalls which can mitigate the risk, this patch requires more attention than most.  If you are subscribed to NetworkCare PRO we will let you know which computers still need to be patched in your environment and can help force deployment of the remaining patches if needed.

Here’s a good writeup about the patch at the Washington Post:
Microsoft to Issue Emergency Security Update Today.

Here at BDPNetworks, we are committed to ensuring the continued security of your IT environment and will do everything necessary to maintain business continuity when these events arise.

Thank you for your time, and as always if you have any questions please let one of us know.

-Brian

The problem with Symantec.

Determining which infrastructure products to use on a network can be extremely difficult.  Take for example, corporate anti virus & backup software: there are dozens of options available and everyone will gladly share articles and reviews claiming their product is the best.   Some people now claim that antivirus in particular (a.k.a. ‘client security’ software) has become such a commodity that it really doesn’t matter which vendor you go with, as long as you’ve got something.

I beg to differ.

Over the years we’ve tested lots of different antivirus products; some have been great, some have been OK, and some have been shockingly horrible.  But the antivirus playing field has never been static: some products get better, and some get far worse over time.

A recent visible example of this is with Symantec’s corporate products: they used to produce great software (this is, after all, the company which used to produce Norton Utilities!)  Their antivirus product was straightforward, relatively lightweight, and did the job very effectively.  Over the last few years there has been a push to tack on hundreds of features (demanded by buzzword-happy CIOs) and the product has become a hulking, lumbering giant which is difficult to manage and not nearly as effective against viruses as before! We’ve had below average results with many of Symantec’s competitors as well: McAfee, Panda, and CA’s eTrust all have aspects which absolutely drive us up the wall–so we settled on specifying Trend Micro a few years back and have been happy ever since.  (If you’re looking for new antivirus software,  I just saved you a ton of frustration! :)

Symantec is also now in the process of ruining the most widely-used backup software on the planet, Backup Exec.  When Symantec purchased Veritas a few years back we shuddered to think what would happen to Backup Exec–and our suspicions were unfortunately well-founded.  Backup Exec is tweaky, brittle and difficult to manage: we live in a constant state of patching & re-patching Backup Exec servers since Symantec bought them, and backup jobs (and even Backup Exec services) seem to fail randomly at times for no good reason regardless of hardware configuration.   Backup software is a bit more difficult to torture test than antivirus software, so though we are actively looking for an alternative we have not yet found one which meets all of our requirements.

My hope is that Symantec will realize they’re starting to lose market share to some of their smaller, more nimble competitors–and start putting money back into redeveloping the cores of these products.  But it is a huge company with entrenched egos–so we may not see improvement in their software for quite some time.

I think companies like Symantec are really quick to try to address buzzwords with fancy, shiny new software–but it’s really important not to forget your core competencies.  Backups and antivirus have been necessary evils for decades, and though the mechanisms may change over time it’s not likely that these concepts will disappear entirely.

If you have comments on this article you can reply here, or e-mail me privately at bdp@bdpnetworks.com

Meet ConnectWise, our new service management system!

Next week, we’re launching our new service management system, called ConnectWise.

ConnectWise represents another significant investment in time and money for us, and we think the benefits to our customers will be far-reaching: it’s yet another step in our quest to give you the best service possible.

ConnectWise is a comprehensive, integrated system which will replace a number of unconnected systems we currently use, including RequestTracker–our existing e-mail response ticketing system.

ConnectWise will track literally every piece of information we work with.  It will dramatically streamline our support cycle, which means your support requests will be resolved more quickly and with more precision.  Projects will be expedited faster with the extensive built-in project management system.

In addition you’ll benefit from faster, clearer billing and you’ll soon be able to request access to a portal which includes all of your service tickets, projects and an invoice history.

ConnectWise integrates directly with our management & monitoring platform from N-Able.  Together these best-of-breed systems will reduce overhead, increase efficiency, speed up problem resolution, and make our customers happier.

We are really excited about this new system and think you’ll like it a whole lot, too.

Starting next week, you will notice new e-mails coming back from ConnectWise when you open a ticket with support@bdpnetworks.com.

By the end of August we will start sending enhanced billing information from the new system.

In the meantime, as always, if you have any questions please don’t hesitate to ask.

Thank you again for your continued support,

-Brian

Problems with Microsoft Office 2008 Service Pack 1 for Macintosh

Microsoft recently released Service Pack 1 for their Macintosh version of Microsoft Office (2008).  But several of our engineers (and many others online) have reported problems with it.

If you’re experiencing issues with Service Pack 1 for Microsoft Office 2008 for Macintosh, please check out this link:

http://www.macfixit.com/article.php?story=20080514094814989

Microsoft Windows Vista(tm) SP1 – Vista is finally ready for prime time.

Service Pack 1 for Windows Vista is finally here! This is the official announcement that will likely motivate larger companies to start adopting it at a much quicker rate.

For more info (and instructions on how to get it), read this post from the Windows Vista Team Blog.

I’ll post more information about this very soon.

BDPNetworks & HP & Microsoft: Frontline Partnership

HP & Microsoft & BDPNetworks: Frontline Partnership

We don’t resell hardware or software but chose to partner with Hewlett-Packard and Microsoft as a referral partner because we believe they offer best-of-breed hardware and software solutions for growing businesses. Here are some promotions all three of us would like you to know about:

Time for Vista and Office 2007!
It’s finally time to move to Vista and Office 2007 – so do it the right way with the best quality hardware platform combined with our expert consulting services.
Click here for more information.

Upgrading to Exchange 2007?
Thinking about upgrading to Microsoft Exchange 2007?
You’ll need a new server, but the effort will pay off.
Click here for more information.

Installing your first server.
Your office has grown–congratulations! But your data storage and management needs have grown as well. It’s probably time for your first server, but don’t let that intimidate you–we can give you more functionality for less than you might think.
Click here for more information.

Service Plan Overview – February 2008

The past seven months have been really amazing for us; since moving into our new offices in Georgetown we have literally “rebooted” the company. We have made hundreds of infrastructure and process improvements, and have spent a lot of time & energy firming up our service offerings so we can bring you the best possible service for your organization in a way that fits your needs and budget.

Here are our current major service offerings:

NetworkCare PRO
Our flagship managed service plan, we call it “holistic, end-to-end IT management.”
It’s a complete IT-department-in-a-box. It includes proactive maintenance, monitoring, regular Network Wellness meetings from your Virtual CIO, emergency response and soon our new Network Report Card. Available only as a structured contractual agreement, this plan prevents IT issues from interrupting your workflow: it includes continuous security and performance management along with instant access to our courteous Service Engineers.

NetworkAssist
Designed for companies with an IT staff, this plan frees up the IT department’s time: reduces “firefighting” and allows IT staff to gain unprecedented insight into the health of their systems with a sophisticated integrated management platform. The best part? We set it up and make it do what you want it to do- you don’t have to deploy anything or learn a complex management platform!

SpamAssist
After years of searching for a solution that “doesn’t suck,” we’ve partnered with a leading hosted spam & virus protection company to offer you robust, easy to use and affordable spam filtering.

BDPNetworks OnCall
Need guaranteed emergency access to our courteous Service Engineers during evenings or weekends? We can now provide this service!

For a complete list of our service plans and other offerings, please visit our freshly updated Services Catalog at this link.

Matrix: Comparison of Microsoft Office 2007 Versions

Confused about the different versions of Microsoft Office 2007? Here’s how they stack up against each other…

Microsoft Office 2007 Version Matrix

vista: almost ready.

By now you know we’ve actively recommended against using Windows Vista in a business environment. But things are finally looking up! I had a hunch Microsoft would, around fall, release a series of “magic” updates that would take care of most of the common problems with Vista –probably before they released an official Service Pack 1.  A few days ago these updates surfaced in the form of the “Performance and Reliability Update” and the “Compatibility and Reliability Update.” They fix most major issues with Vista.

Performance and Reliability Update for Windows Vista

Compatibility and Reliability Update for Windows Vista

These are officially released updates so it is most likely safe to install them on your system. My guess is that Microsoft will make them available as part of the Automatic Updates system shortly, but if you want to see how Vista is supposed to run I highly recommend installing them now.  They have made a huge difference in the performance of my newer laptop and my older upgraded desktop PC.

two weeks with vista: not nearly as bad as you think!

I purchased a new laptop (a Tablet!) with Vista preloaded. After a few struggles, I have to say it is working much better than I expected: in fact, there are some fantastic innovations inside the new operating system I have not seen on a Mac or on Linux.

I liked it so much that I took the plunge and upgraded my main Windows XP work system to Vista over the weekend. (NOTE: I do not recommend trying this unless you have some time available to work out the bugs!) I have to say that yes, I am impressed with the operating system where I did not expect to be so. I am a big fan of Apple’s Mac OS X, and it’s refreshing to see that while Vista appears to emulate OS X’es features on the surface it is actually much more sophisticated than simply a “weak PC copy” as many have written. There are some legitimate underlying improvements that make the computer more responsive and usable overall. And I’ve noticed some fantastic new system-level features that could enable some great new applications over the next few years.

Vista is certainly not perfect: it’s a bit… slow. And it uses a lot of resources. But I’m pretty optimistic that people will be switching to Vista in the next year or so; it really does seem to make things a bit easier and improve my overall computing experience.

I’ll write much more about this very soon.